Shipping policy

1. Placing An Order

Upon completion of the checkout process, you will receive an email confirmation of your order. Should you have any questions regarding your order, please contact our Customer Service team via email: hello@primarypets.co.uk

 

2. Delivery Information

Delivery time

If you order before midday Monday to Friday your order will be shipped that day, except public holidays. Please allow up to three working days for delivery; however often it arrives the next day.

Please note your order will not be sent until your payment is authorised.  If there is a delay in authorising your payment it will affect your expected delivery time.

Please ensure you use the correct delivery address, we will not be able to change the delivery address once you have placed your order, as orders are processed very quickly.

 

 

 

Free shipping

We are delighted to announce you can now enjoy free shipping on orders over £20.00.  Please note this applies to UK orders only.

For orders below £20.00 standard shipping cost is £1.95

 

Our carrier partners

We use a variety of carriage partners to ensure that the most efficient service is always used for your order, our preferred partner is Royal Mail.

All our shipments are shipped using Tracked services and in some cases, you may have to sign for your delivery. 

 

Damaged during delivery

If there appears to be any sign of damage to the packaging please make a note to this effect beside your signature and please be as specific about damage. 

Please Note: When placing an order, we do request that you supply us with a contact number so that we can contact you quickly in case of a query with your order.